Privacy Policy
How we protect your personal information and respect your privacy
Our Commitment to Your Privacy
At Stay Vilasa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
This policy was last updated on March 11, 2025, and applies to all information collected through our website, booking system, and during your stay at our properties.
Privacy Commitment
Our approach to privacy is guided by these core principles.
Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Transparency
We are clear about the data we collect and how we use it, ensuring you can make informed decisions about your privacy.
Compliance
We adhere to all applicable privacy laws and regulations, including GDPR and other regional privacy requirements.
Information We Collect
We collect personal information that you provide to us, including:
- Contact information (name, email address, phone number)
- Booking information (dates of stay, special requests)
- Payment information (credit card details for reservations)
- Identity verification information (passport or ID details as required by local regulations)
- Preferences and interests to enhance your stay experience
- Communication records when you contact our customer service
We may also automatically collect certain information when you visit our website, including:
- IP address and device information
- Browser type and settings
- Referral source and pages visited
- Duration of visit and interaction with our content
How We Use Your Information
We use your personal information for the following purposes:
- To process and confirm your reservations
- To provide and personalize our services to meet your preferences
- To communicate with you about your booking or stay
- To process payments securely
- To comply with legal requirements such as tax regulations
- To send you marketing communications about our properties and offers (with your consent)
- To improve our services and website functionality
- To ensure the security of our systems and prevent fraud
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand how you navigate our website
- Personalize content and offers
- Measure the effectiveness of our marketing campaigns
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect functionality of our website.
Data Sharing and Disclosure
We may share your personal information with:
- Service providers who perform services on our behalf (payment processors, IT providers)
- Our property locations to fulfill your reservation
- Legal authorities when required by law
- Business partners with your explicit consent
We do not sell your personal information to third parties. Any third parties who process data on our behalf are bound by data protection agreements.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing
- Objection: Object to certain processing activities
- Data portability: Request transfer of your data
- Withdrawal of consent: Withdraw previously given consent
To exercise these rights, please contact us using the details provided at the end of this policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure network infrastructure
- Regular security assessments
- Access controls and authentication measures
- Staff training on data protection
While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We continuously review and update our security practices to maintain the highest standards.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: query@stayvilasa.in
Phone: +91 98765 43210
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.